On November 2–3, the finals of the 2026 Yangtze River Delta Enterprise Intelligent Agent Development Competition were held in Hangzhou. After rigorous selection through preliminary and semi-final rounds, HELI stood out among more than 160 competing projects with its project titled “Multimodal Data Elements Driving Industrial Vehicle Agents to Empower Value Chain Advancement,” winning second prize in the Sales and After-Sales Service Scenario track. It was also the only winning project from Anhui Province in this track.
Building an Agent Ecosystem to Enhance
Service Efficiency
This award reflects the industry’s
recognition of HELI’s innovation capabilities in artificial intelligence and
showcases the company’s practical achievements in improving customer service
efficiency.
In the past, tasks such as industrial
vehicle selection, troubleshooting, and parts catalog lookups relied heavily on
engineers’ experience, leading to issues such as multiple communication steps
and slow response times. When equipment malfunctions, lengthy troubleshooting
and wait times can also impact production line operations and warehouse
logistics efficiency.
To address these needs, HELI has integrated
expertise in products, parts, and maintenance into multiple intelligent agents,
covering core scenarios such as intelligent selection, competitor comparisons,
catalog lookups, and fault diagnosis. This system connects business
processes—including customer acquisition, product recommendations,
troubleshooting, and product benchmarking—to enable faster and more precise
service responses.
Covering a Wide Range of Business Scenarios
Through the intelligent agent system,
customers can more quickly identify industrial vehicle solutions suited to
their actual operating conditions during the product selection phase. When
equipment malfunctions, they can also use the fault diagnosis agent to rapidly
troubleshoot issues and locate required parts, thereby reducing equipment
downtime and ensuring the stable operation of logistics operations.
Since its implementation, the system has served more than 5,200 users and handled nearly 30,000 Q&A interactions. Among these, the Troubleshooting Assistant has handled nearly 14,000 Q&A interactions, demonstrating the practical value of the intelligent agent system in after-sales service scenarios.
Deepening AI Applications
This award recognizes the achievements of HELI
in AI applications. The deep integration of artificial intelligence and
manufacturing is a key direction for manufacturing enterprises to develop
new-quality productive forces and advance new industrialization.
In the future, HELI will continue to strengthen its AI technical capabilities, promote the further integration of data resources and artificial intelligence, and apply more intelligent agents to real-world business scenarios. By leveraging digital and intelligent capabilities, the company aims to enhance operational efficiency, optimize customer service, and support its global operations and high-quality development.
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